Website Terms & Conditions

1. About these terms

This website is operated by mylo ecommerce (“mylo”, “we”, “our” or “us”). By using the website, you agree to these Website Terms & Conditions. If you do not agree with them, please do not use the website.

2. Information on this website

The website provides general information about mylo ecommerce and the services we may be able to arrange or support. We take reasonable care to keep information clear and accurate, but logistics services, customs requirements, carrier arrangements, capacity, prices and regulatory requirements can change quickly.

Website content is therefore provided for general information only. It should not be treated as a confirmed quotation, service commitment, customs ruling, tax opinion, legal advice or other professional advice.

3. No booking or contract through the website

The website does not currently enable you to book a shipment, open a customer account, make a payment or purchase a service. Sending an enquiry by email, WhatsApp, WeChat or another channel does not by itself create a binding contract.

Any services will be subject to separate written agreement, including an accepted quotation, scope, operational requirements and any applicable service terms. If there is a conflict between these website terms and a separately agreed service contract, the service contract will take priority for those services.

4. Quotations and service availability

Any price, rate, transit time, routing, capacity indication or service description provided through or following an enquiry is subject to confirmation. Availability may depend on third-party carriers, handlers, customs systems, border agencies, delivery partners and other suppliers.

5. Acceptable use

You must not use the website:

• in any unlawful, fraudulent or misleading way;
• to interfere with, damage or attempt to gain unauthorised access to the website or its systems;
• to introduce malware, malicious code or harmful material;
• to copy, scrape or extract website content at scale without permission; or
• to infringe the rights of mylo ecommerce or any third party.

6. Intellectual property

Unless otherwise stated, the website, its design, text, graphics, branding and other content are owned by or licensed to mylo ecommerce. You may view and print reasonable extracts for your own internal, non-commercial evaluation of our services.

You must not reproduce, republish, distribute, modify, sell or commercially exploit website content without our prior written permission.

7. Third-party services and links

The website may refer or link to third-party websites, platforms or services, including WhatsApp and WeChat. We do not control third-party services and are not responsible for their availability, security, content or privacy practices. Your use of them is subject to their own terms and policies.

8. Website availability and security

We aim to keep the website available and secure, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, update or change any part of the website without notice.

You are responsible for using appropriate security measures when accessing the website and communicating with us electronically.

9. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not responsible for loss arising solely from reliance on general website content, inability to access the website, or use of a third-party website or messaging service. We are also not responsible for indirect or consequential business losses arising from use of this informational website.

Any liability relating to services actually supplied by mylo ecommerce will be governed by the separate terms agreed for those services.

10. Privacy and cookies

Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains the storage and access technologies used by the website.

11. Changes to these terms

We may revise these terms when the website, our services or applicable requirements change. The version published on this page applies whenever you use the website.

12. Governing law

These website terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising from use of the website, subject to any mandatory rights that cannot lawfully be excluded.

13. Contact

Questions about these terms can be sent to hello@myloecommerce.com.